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Shipping & Delivery

Shipping & Delivery


Where are you based? Where are you shipping from?

We are based in Istanbul/Turkey and we are shipping from Turkey using expedited/ express shipping servies. We ship FREE to most major countries.

 

Which courier you are using?

Most of the time we use DHL. For some countries we use UPS.

 

How long will it take for me to get my order?

We ship most orders within 2 business days. Packages are delivered within 1-3 business days after shipment. You will be given a shipment confirmation e-mailk with a tracking number and you will be able to track your package. Please contact us if you do not receive your order within 1 week.

 

Do you ship to my country?

We ship to North America & The UK & Europe. You can contact us at [email protected] for inquiries about shipping to your country.

Will I have to pay VAT or DUTY?

For The USA, The UK and Canada you will not pay VAT or DUTY. For EU and other countries, you may have to pay DUTY.

 

What should I do if my order arrives DAMAGED?

We control & test every item before sending out. But rarely, couriers do not handle packages as they should. So a damage or breakage might occur during transit. That damage might be about a piece or some pieces. We send replacements immediately after you contact us with the photos of the damaged items. Of course, we send the replacements free of any charge and again by EXPRESS shipping.
Please contact : [email protected]

 

What should I do if the box is damaged?

Please open the box and check the contents. Most of the time, even the box is damaged, items in the box are undamaged. Please let us know if anything inside the box is damaged to get a FREE replacement. Please contact : [email protected]

 

Do you offer a guarantee?

We offer 6 months replacement guarantee starting on delivery. Please note this is not a returns guarantee. Return requests should be opened within 30 days of the delivery date.